PRIVACY POLICY
Cabby Connect Privacy Policy
Introduction
At Cabby Connect, we are committed to protecting your privacy and ensuring the confidentiality of your personal data. This privacy policy outlines how we collect, use, disclose, and safeguard your personal data when you use our cab dispatching services, both within the UK and internationally. By using our services, you agree to the collection and use of your personal data in accordance with this policy.
Data Controller Information
Cabby Connect
Address: 125- Kingswinford Road, Dudley, DY1 2EX
Email: admin@cabbyconnect.co.uk
For the purposes of data protection laws, Cabby Connect is the data controller for your personal data.
Information We Collect
We collect various types of personal data to provide you with our cab dispatching services, including:
Identity Data: Full name, gender, and date of birth
Contact Data: Email address, phone number, postal address
Transaction Data: Payment information, booking history, trip details
Technical Data: IP address, device type, location data (for trip routing), browser type, and operating system
Usage Data: Interaction with our app or website, feedback, and preferences
Communications Data: Correspondence with customer service or dispatch team
How We Collect Your Information
We collect your personal data through the following means:
Direct Interactions: When you create an account, make a booking, or communicate with us through our website, mobile app, or customer support channels.
Automated Technologies: Through the use of cookies, GPS, and tracking technologies that help us process trip data, optimize routes, and improve user experience.
Third Parties: We may receive information from our third-party payment providers or partners when you make a payment for our services.
How We Use Your Information
We use the personal data we collect for the following purposes:
To Provide Our Services: To process your bookings, assign drivers, manage payments, and facilitate trips.
To Improve Our Services: To analyze data and feedback to enhance our service offerings and the user experience.
Customer Support: To communicate with you regarding your bookings, resolve issues, or respond to inquiries.
To Comply with Legal Obligations: To comply with regulatory requirements and fulfill obligations under the law.
Marketing Communications: To send you updates, offers, and promotions (only if you have opted in to receive such communications).
Legal Basis for Processing
We process your personal data on the following legal grounds:
Consent: You have given your explicit consent for us to use your data for marketing purposes.
Contractual Necessity: We process your data to fulfill our contractual obligations to you, such as processing bookings and payments.
Legal Obligation: We may need to process your data to comply with legal obligations, such as tax and regulatory requirements.
Legitimate Interests: We process data based on our legitimate interests, such as improving services, ensuring payment collection, and preventing fraud.
Sharing Your Data
We may share your personal data with the following third parties:
Service Providers: We outsource certain operational functions to third-party providers such as customer support or data processing. These providers are required to handle your personal data securely and in compliance with data protection laws.
Payment Processors: We share necessary data with third-party payment providers to process payments for bookings.
Business Partners: We may share your data with affiliates and business partners who help us offer our services.
Legal Authorities: We may disclose your personal data if required by law, or to protect our legal rights, comply with legal processes, or enforce our terms of service.
International Data Transfers
As we outsource certain services to your personal data may be transferred and processed. Although is not currently recognized by the UK as having adequate data protection laws, we ensure that any data transferred to is subject to appropriate safeguards, such as Standard Contractual Clauses, to protect your personal data in accordance with the UK GDPR.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (such as tax or regulatory requirements). If you wish to request the deletion of your personal data, please contact us at admin@cabbyconnect.co.uk.
Your Data Protection Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request that we correct any inaccuracies in your personal data.
Right to erasure: You can request that we delete your data under certain conditions.
Right to restrict processing: You can request that we limit the processing of your data.
Right to data portability: You can request that we provide your data in a machine-readable format to transfer to another controller.
Right to object: You can object to the processing of your data, including for direct marketing.
To exercise any of these rights, please contact us at admin@cabbyconnect.co.uk.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our website and app functionality. You can manage your cookie preferences through your browser settings or via the cookie management tool on our website.
For more information, please review our Cookie Policy.
Security of Your Data
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute protection.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our data processing practices, legal obligations, or business operations. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this privacy policy, or if you would like to exercise your data protection rights, please contact us at:
Cabby Connect
Email: admin@cabbyconnect.co.uk
Address: 125- Kingswinford Road, Dudley, DY1 2EX
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.